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Terms & Conditions

Customer Care

1. General Support

  • Our Customer Care team is available to assist you with product information, troubleshooting, order tracking, and after-sales support.

  • Support is provided through phone, WhatsApp, email, and in-store visits during working hours.

2. Warranty & Repairs

  • Products sold by Bmart may come with a manufacturer or store warranty, depending on the item.

  • Warranty claims must be supported with a valid invoice or receipt.

  • The warranty covers manufacturing defects only and does not cover damages caused by misuse, accidents, power fluctuations, or unauthorised repairs.

  • Repairs or replacements under warranty will be processed within the time frame provided by the manufacturer or our service center.

3. Returns & Exchanges

  • Returns or exchanges are accepted only if the product is:

    • Returned within [X] days of purchase (specify your policy, e.g., 7 or 14 days).

    • In original condition, unused, and with complete packaging.

  • Certain items such as software, storage devices, or customized orders may not be eligible for return.

  • Return shipping costs (if applicable) are the responsibility of the customer unless the product is defective or damaged upon delivery.

4. Customer Responsibilities

  • Customers must provide accurate information (name, address, contact details) for support and order processing.

  • For warranty and service claims, customers must bring or send the product safely packaged to our service location.

  • Any unauthorized repair attempts will void the warranty.

5. Service Limitations

  • Bmart is not liable for any data loss, indirect damages, or business interruptions resulting from product malfunction.

  • Customer Care cannot guarantee immediate resolution for all issues but will provide updates and timelines as required.

6. Communication & Conduct

  • We aim to treat all customers with respect and expect the same in return.

  • Abusive, threatening, or inappropriate behavior towards Customer Care staff will not be tolerated and may result in denial of service.

7. Policy Updates

  • Bmart reserves the right to update or modify these Terms & Conditions at any time.

  • Customers are encouraged to review this page periodically for the latest updates.

Privacy & Safety

At Bmart, your privacy and safety are our top priorities. We are committed to protecting your personal information and ensuring a safe shopping experience, whether online or in-store.

1. Information We Collect

When you visit our website or make a purchase, we may collect the following information:

  • Name, address, and contact details for order processing and delivery.

  • Payment information (securely processed through trusted payment gateways).

  • Browsing data (cookies, IP address) to improve your shopping experience.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders.

  • Provide customer support and warranty services.

  • Share updates on promotions, new arrivals, and special offers (with your consent).

  • Improve our website performance and security.

3. Data Protection & Safety

  • All payment transactions are processed through secure, encrypted systems.

  • Your personal data is stored safely and never sold or shared with unauthorized third parties.

  • We take strict measures to protect against unauthorized access, alteration, or misuse of your data.

4. Cookies

Our website uses cookies to improve user experience. You may choose to disable cookies in your browser settings, but some features may not function properly.

5. Third-Party Services

We may use trusted third-party services (such as courier partners, payment gateways, or analytics tools). These partners are required to handle your data responsibly and securely.

6. Your Rights

You have the right to:

  • Access and update your personal information.

  • Request removal of your data from our system.

  • Opt out of marketing communications at any time.

Wholesale Inquiries

At Bmart, we are proud to serve not only individual customers but also businesses, retailers, and resellers across Sri Lanka. If you are interested in purchasing our products in bulk or becoming a distribution partner, we are here to support you with the best deals and reliable service.

Why Partner with Us?

  • Exclusive Bulk Pricing – Get competitive rates on wholesale orders.

  • Wide Product Range – Access our full line of security cameras, smart devices, projectors, and accessories.

  • Dedicated Support – A team to assist you with order processing, logistics, and after-sales service.

  • Flexible Order Quantities – Small and large wholesale orders accepted, tailored to your business needs.

  • Warranty & After-Sales Service – Reliable warranty coverage and technical support for your purchases.

Who Can Apply?

  • Retail shops & resellers

  • Online store owners

  • Corporate offices & institutions

  • Installers & project contractors

How to Apply for Wholesale

  1. Send us your business details (Name, Contact, Business Type, Location).

  2. Mention the products or categories you are interested in.

  3. Our wholesale team will get back to you with pricing, terms, and further details.

Contact for Wholesale Orders

Payment Methods

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments

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