Terms & Conditions

1. General Support

• Our Customer Care team is available to assist you with product information, troubleshooting, order tracking, and after-sales support.

• Support is provided through phone, WhatsApp, email, and in-store visits during working hours.

2. Warranty & Repairs

• Products sold by Bmart may come with a manufacturer or store warranty, depending on the item.

• Warranty claims must be supported with a valid invoice or receipt.

• The warranty covers manufacturing defects only and does not cover damages caused by misuse, accidents, power fluctuations, or unauthorised repairs.

• Repairs or replacements under warranty will be processed within the time frame provided by the manufacturer or our service center.

3. Returns & Exchanges

• Returns or exchanges are accepted only if the product is:

  • Returned within [X] days of purchase (specify your policy, e.g., 7 or 14 days).

  • In original condition, unused, and with complete packaging.

• Certain items such as software, storage devices, or customized orders may not be eligible for return.

• Return shipping costs (if applicable) are the responsibility of the customer unless the product is defective or damaged upon delivery.

4. Customer Responsibilities

• Customers must provide accurate information (name, address, contact details) for support and order processing.

• For warranty and service claims, customers must bring or send the product safely packaged to our service location.

• Any unauthorized repair attempts will void the warranty.

5. Service Limitations

• Bmart is not liable for any data loss, indirect damages, or business interruptions resulting from product malfunction.

• Customer Care cannot guarantee immediate resolution for all issues but will provide updates and timelines as required.

6. Communication & Conduct

• We aim to treat all customers with respect and expect the same in return.

• Abusive, threatening, or inappropriate behavior towards Customer Care staff will not be tolerated and may result in denial of service.

7. Policy Updates

• Bmart reserves the right to update or modify these Terms & Conditions at any time.

• Customers are encouraged to review this page periodically for the latest updates.